Refund Policy

General Principles

  • SwifttyCart operates with a fair and transparent return and refund system.
  • Refunds are provided in accordance with applicable laws and the guidelines described below.
  • Our policies may vary depending on the nature of the product, the reason for return, and the seller’s conditions.
  • Certain categories of products (e.g., personal care, perishable goods, customized items) are not eligible for refunds unless they arrive damaged or defective.

2. Eligibility for Refunds

To qualify for a refund or return:

  1. Proof of Purchase: Customers must provide a valid order ID, receipt, or confirmation email.
  2. Timeframe: Refund or return requests must be made within 7–14 days of delivery (exact timeframe may depend on product category).
  3. Product Condition:
    • Items must be unused, in their original packaging, and in resellable condition.
    • Clothing, accessories, and electronics must include tags, manuals, and all accessories.
    • Products showing signs of misuse, alteration, or damage caused by the customer will not be eligible.
  4. Return Shipping: Unless the product is faulty or damaged upon arrival, customers are responsible for return shipping costs.

3. Non-Refundable Items

Refunds will not be issued in the following cases:

  • Perishable food items, consumables, or hygiene products once unsealed.
  • Customized, personalized, or made-to-order products.
  • Gift cards, promotional vouchers, or store credits.
  • Items purchased during flash sales, clearance, or final sale events (unless defective).
  • Products returned without original packaging, accessories, or proof of purchase.

4. Damaged or Defective Products

If a product is received damaged, defective, or incorrect:

  • Customers must notify us within 48 hours of delivery.
  • Clear photographs or videos of the product and packaging must be submitted for verification.
  • Once approved, customers may choose between a full refund, replacement, or store credit.
  • SwifttyCart will cover return shipping costs for defective or incorrect items.

5. Refund Process

To request a refund:

  1. Contact Support: Reach out via email at [Insert Support Email] with the subject line “Refund Request – Order #XXXX”.
  2. Provide Details: Include order ID, product name, purchase date, and reason for requesting a refund.
  3. Return Authorization: Our team will review the request and provide instructions, including a return shipping label if applicable.
  4. Inspection: Returned items will be inspected upon receipt.
  5. Refund Issuance: If approved, refunds will be issued within 7–14 business days using the original payment method.

6. Partial Refunds

Partial refunds may apply in cases such as:

  • Products returned with minor missing parts (e.g., accessories, packaging).
  • Bundled items where only one product is defective.
  • Late returns (outside the standard window but within a reasonable grace period).

7. Exchanges

  • If you prefer an exchange instead of a refund, we can replace the item with the same product (subject to availability).
  • Exchanges for different items may be treated as new purchases, with the original item refunded (if eligible).

8. Shipping and Handling

  • Original shipping charges are non-refundable, except in cases of damaged or incorrect products.
  • Customers are responsible for secure packaging of returned products. SwifttyCart will not be liable for items lost or damaged in transit.

9. Refund Method

  • Refunds will be credited to the original payment method (credit/debit card, bank account, wallet, etc.).
  • In cases where this is not possible, store credit or alternative arrangements may be offered.
  • Processing time may vary depending on the customer’s bank or payment provider.

10. Chargebacks and Disputes

  • Customers are encouraged to contact SwifttyCart first to resolve issues before initiating chargebacks with banks.
  • Unauthorized or frivolous chargebacks may result in suspension of customer accounts.
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